The incident has been resolved and all affected customers have been contacted by our team.
Posted Feb 15, 2024 - 11:06 EST
Update
We are continuing to monitor for any further issues.
Posted Feb 12, 2024 - 11:05 EST
Monitoring
We've restored the majority of the affected files for customers and now indexing should proceed as normal for those customers.
Posted Feb 02, 2024 - 10:03 EST
Update
Our technical team discovered corrupted files in a number of customer integrations. These files are limited to information about integrations and repositories -- no customer data was lost.
While our team is still investigating the root cause behind the corrupted files, they've also identified a path for recovering files from backups. This work is expected to continue through Monday, Feb. 5 before it's fully complete.
Only for the Global region, some integrations are reporting indexing issues or repositories may appear missing. This affects specific accounts, it is not a generalized issue. The team is working on a fix and will update here as progress is made. We do expect that for some customers this incident will take up to 2 days to resolve.
Posted Jan 29, 2024 - 10:06 EST
This incident affected: Git Integration for Jira Cloud - Global Region.